This email is to thank you for all your efforts in getting me and my family's first home. As you know from the time we bought this land, we had continuously ran into issues after issues. Our previously builder told us that same house could not be built and cancelled our contract.
To be honest I had given up hope and didn't have any chance that I would ever be able to have this house completed until I met you. I found the whole building industry to be a complete joke.
After I met you, I again regained that hope and found your conversations to be more genuine and honest. Throughout the build process, having to deal with just one person regarding anything to do with the house was a major advantage. You always took my phone calls and replied my emails and texts within reasonable timeframes - all these were very much appreciated. Even when we had to change things when towards the very last minute, we found that you were helpful, helped organised the new quotes and gave us that chance to change the things we wanted, eg the glass balustrade - this is one of the best decisions we made in our house and we couldn't have done it without your help.
So Bret, we are very grateful for all your help, at least we have a home of our own now and my family and I are indeed very appreciative of your assistance throughout. You were very easy to deal with and what we said and agreed is exactly what happened. Only regret is we didn't come to you in the first place.
There are very few honest people in this building industry and I am happy to say you are one of them. I would be very happy to refer you to anyone. If any of your customers ever wants a reference checks, please feel free to pass my details to them as I would be happy to put in a good word for you based on our experience.
So thanks again, please drop by sometime for a coffee/beer if you are around this side.